CxO Customer Management Dialogue 2010
14th & 15th June 2010, Beaumont House, Old Windsor, UK

Customer Management is a core focus for business leaders, who in a difficult climate are required to lower costs, but continue to build customer loyalty and retain existing customers. Efficiency and profit are crucial to keep ahead of the competition.

Gartner CIO survey states that ‘cost-cutting, customer experience and customer service’ will be the business factors that will drive decision-making over the next 24 months. With the current economic picture, customer retention requires far greater consideration, in addition to a better understanding of customer behaviour patterns, customer perception and the ability to align contact strategies and service provision. Indeed both social media and online communities have also generated new challenges in meeting customer expectations and demands.

econique’s CxO Customer Management Dialogue 2010 is the exclusive networking event for c-level executives from a range of BtoB and BtoC organisations who are investing in and responsible for customer management and service initiatives, together with leading edge solution providers and consultants. Attendees will have the opportunity to network with industry experts, share best practise and discuss strategies to take their products successfully through 2010 and beyond.

Including a detailed programme over two days this event is designed for SVPs, VPs, Directors and Heads of Customer Experience, Customer Service, Customer Strategy, CRM, Customer Retention and Loyalty, Customer Care, Operations, Contact Centre, Marketing, Brand Management and Business and Process Excellence/Improvement.

Join us to debate how to balance customer service excellence to achieve exceptional business performance and profit.

                                                     Questions?
     Contact us on +44 (0)20 7012 8730 or email findoutmore@econique.com.