With consumers becoming ever more demanding and the need for an effective
multi-channel strategy moving up the agenda, organisations must constantly adapt and improve their customer management strategy. The ‘always-on’ customer is “raising the bar” for CRM excellence, good customer intelligence and effective multi-channel engagement are key tools to achieve company goals.

Social media and online communities are enabling the consumer to communicate on a global platform. The dangers of ineffective customer care and the needs for innovative and effective multi-channel communication have never been more crucial or demanding in the ongoing war for customer acquisition, retention and loyalty.

econique’s CxO Customer Management Dialogue 2 is the exclusive networking event for c-level executives from across BtoB and BtoC organisations who are investing in and responsible for customer management; customer service; sales & marketing initiatives; together with leading edge solution providers and consultants. Delegates will have the opportunity to network with industry experts, share best practise and discuss strategies to take their business successfully through 2011 and beyond.

The programme is designed for SVPs, VPs, Directors and Heads of Customer Experience, Customer Engagement , Customer Service, Customer Strategy, CRM, Customer Retention and Loyalty, Customer Care, Operations, Contact Centre, Marketing and Brand Management.

Join us to debate how to achieve customer experience excellence, improve business performance and profit.

 

 

 

                                                     Questions?
     Contact us on +44 (0)20 7739 5696 or email findoutmore@econique.com.